1. Acceptance of Terms
By accessing auravitaofficial.com or purchasing products from AURA VITA SDN. BHD., you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, please do not use the Site.
2. Product Usage & Medical Disclaimer
All products sold (including skincare, devices, and supplements) are intended for personal care and wellness purposes. Product descriptions and consultancy advice do not constitute medical advice or diagnosis. Always read product labels and consult a medical physician if you have specific skin conditions or health concerns.
- Perform a patch test before using new skincare or cosmetic products.
- Health supplements are not intended to diagnose, treat, cure, or prevent any disease. Do not exceed the recommended dosage. Consult a physician before use if you are pregnant, breastfeeding, taking medication, or have a medical condition.
- Use beauty devices strictly according to the manufacturer's instructions.
- Results may vary from person to person.
3. Account Registration
You may need to create an account to place orders or access certain features. You are responsible for keeping your login details confidential and for all activity under your account. Please notify us immediately of any unauthorized use. You must be at least 18 years old, or have the consent of a parent or guardian, to make a purchase.
4. Product Information & Availability
We make every effort to display products, ingredients, and descriptions accurately. However, packaging, colors, and formulations may vary slightly from images shown on the Site. All products are subject to availability, and we may discontinue or limit quantities of any product at any time.
5. Orders, Pricing, and Payments
- All prices are displayed in Malaysian Ringgit (MYR) unless stated otherwise.
- We reserve the right to correct pricing errors, modify product availability, or decline orders at our sole discretion.
- An order is confirmed only once payment has been successfully received. Placing an order constitutes an offer to purchase, which we may accept or decline.
- Payments are processed through encrypted, secure third-party payment gateways. We do not store your full card details.
- If an order is cancelled by us after payment has been made, a full refund will be issued to your original payment method.
6. Shipping & Delivery
Delivery timelines, fees, and international shipping terms are described in our Shipping Policy. Risk of loss passes to you upon delivery to the address provided.
7. Returns & Exchange Policy
Items damaged during transit or incorrect items received must be reported within 7 calendar days of receipt with photographic evidence. Products must remain unused, unopened, and in original packaging to qualify for exchange or store credit. Full details are set out in our Return & Refund Policy.
8. Beauty Consultancy Services
- Consultancy sessions may be booked virtually or in person, subject to consultant availability.
- Recommendations are based on the information you provide; please share accurate details about your skin, health, and any allergies.
- If you need to reschedule or cancel a session, please notify us at least 24 hours in advance.
- Consultancy advice is for general beauty and wellness guidance only and is not a substitute for professional medical advice.
9. Wholesale & Corporate Orders
Wholesale pricing, minimum order quantities, payment terms, freight arrangements (FOB/CIF), and white-label arrangements are agreed separately with our account managers. Where a separate quotation or supply agreement applies, its terms take precedence over these Terms in case of conflict.
10. Intellectual Property
All website content, trademarks, logos, copy, and graphics are the exclusive intellectual property of AURA VITA SDN. BHD. and are protected under copyright and trademark laws. You may not reproduce, distribute, or use any content from the Site without our prior written consent.
11. Acceptable Use
You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, to submit false information, or to resell products purchased at retail prices for commercial purposes without our written consent.
12. Limitation of Liability
To the fullest extent permitted by law, AURA VITA SDN. BHD. shall not be liable for any indirect, incidental, or consequential loss arising from the use of the Site or our products, including reactions resulting from failure to follow product instructions or warnings. Our total liability for any claim shall not exceed the amount paid for the product concerned.
13. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect and handle your personal data in compliance with the PDPA 2010.
14. Changes to These Terms
We may revise these Terms and Conditions at any time by updating this page. The revised Terms take effect once posted, and your continued use of the Site constitutes acceptance of those changes.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia, and disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
16. Contact Us
Questions about these Terms may be sent through our Contact Us page, or by post to AURA VITA SDN. BHD., 43-12, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.