AURA VITA SDN. BHD. (Registration No. 202601031561 (1693656-V)) ("Company", "we", "us", or "our") operates auravitaofficial.com (the "Site"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data in compliance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.
By using the Site, purchasing our products, booking a beauty consultancy session, or contacting us, you consent to the collection and processing of your personal data as described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us when making a purchase, creating an account, subscribing to newsletters, booking a consultancy session, or contacting our support team:
- Personal Identity Data: Name, contact address, email address, phone number.
- Transaction Data: Payment details, billing address, shipping address, purchase history.
- Consultancy Data: Information you choose to share about your skin type, skin concerns, beauty goals, and product preferences so we can provide personalized recommendations.
- Business Data: For wholesale and corporate customers, company name, business registration details, and the contact details of authorized representatives.
- Technical Data: IP address, browser type, operating system, and browsing behavior gathered via cookies.
2. How We Use Your Information
We process your personal information for the following business purposes:
- Fulfilling and delivering retail and wholesale orders.
- Providing personalized beauty consultancy recommendations.
- Processing payments and preventing fraudulent transactions.
- Managing your customer account and responding to inquiries.
- Communicating order updates, promotional offers, and customer support responses.
- Improving our Site, products, and services through analysis of usage trends.
- Complying with statutory and legal obligations under Malaysian law.
3. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to keep items in your shopping cart, remember your preferences, keep you signed in, and understand how visitors use the Site. You can set your browser to refuse or delete cookies; however, some parts of the Site, such as the cart and checkout, may not function properly without them.
4. Data Protection & Security
We implement strict administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through encrypted secure payment gateways; we do not store your full card details on our servers. Access to personal data is restricted to authorized personnel who need it to perform their duties.
5. Third-Party Disclosure
We do not sell or trade your personal data. We may share data with trusted third-party service providers (e.g., courier partners, payment processors, IT and hosting providers) strictly to execute business services on our behalf under confidentiality agreements. We may also disclose personal data where required by law, court order, or a regulatory authority in Malaysia.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, accounting, tax, or reporting requirements. When personal data is no longer required, it is securely deleted or anonymized.
7. Your Rights
Under the PDPA 2010, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of personal data that is inaccurate, incomplete, or outdated.
- Withdraw consent for marketing communications at any time, by using the unsubscribe link in our emails or by contacting us.
- Limit the processing of your personal data, subject to our legal and contractual obligations.
Send your requests through our Contact Us page. We may need to verify your identity before processing a request.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
9. Children's Privacy
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without the consent of a parent or guardian.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
AURA VITA SDN. BHD.
43-12, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
You can reach us through our Contact Us page.