General & Orders
Where is AURA VITA SDN. BHD. located?
Our corporate headquarters are situated at 43-12, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.
How can I contact customer support?
You can reach us through our Contact Us page. Our team responds within 24 business hours. Our operating hours are Monday – Friday, 9:00 AM – 6:00 PM (GMT+8); we are closed on weekends and public holidays.
What currency are your prices in?
All prices are displayed in Malaysian Ringgit (MYR) unless stated otherwise.
How do I pay for my order?
Payments are made at checkout through our encrypted, secure payment gateway. The available payment methods are shown on the checkout page.
Can I cancel or change my order?
Please email us as soon as possible with your order number. We can cancel or amend orders that have not yet been dispatched; once dispatched, an order can no longer be changed.
Shipping & Delivery
How long will delivery take?
Standard shipping to Peninsular Malaysia takes 2 – 4 working days, and East Malaysia (Sabah & Sarawak) takes 5 – 7 working days after dispatch.
Do you ship internationally?
Yes, we ship selected beauty products, devices, and accessories globally. Shipping rates, timelines, and applicable import duties/taxes vary by destination and are calculated at checkout.
How do I track my order?
Upon dispatch, you will receive a shipping confirmation email with your tracking number and courier details at your registered email address.
What if my parcel arrives damaged?
Please report damaged or incorrect items within 7 calendar days of receipt with photographic evidence. See our Return & Refund Policy for details.
Products & Beauty Consultancy
How do I schedule a beauty consultancy session?
You can book a virtual or in-person session through our Beauty Consultancy booking form.
Are your health supplements and cosmetics compliant with local regulations?
Yes, all products distributed by AURA VITA SDN. BHD. strictly adhere to national safety and quality standards set by regulatory authorities in Malaysia.
How do I know which products suit my skin?
Read the product descriptions and labels carefully, and perform a patch test before first use. If you are unsure, book a consultancy session and our consultants will recommend a routine based on your skin type and goals.
Can I take supplements if I have a medical condition?
Our products and advice are for personal care and wellness purposes and do not constitute medical advice. Please consult your physician before taking supplements if you are pregnant, breastfeeding, on medication, or have a medical condition.
Can I return a product I have opened?
For hygiene and safety reasons, opened or used products cannot be returned unless they arrived damaged, defective, or incorrect.
Wholesale & Corporate Inquiries
Do you offer bulk purchasing or wholesale distribution?
Yes. We partner with retailers, clinics, and resellers for general trading, wholesale distribution, and white-label inquiries across cosmetics, skincare, devices, and supplements. Reach us through our Contact Us page to request a wholesale catalog.
How are wholesale orders shipped?
Custom freight, palletization, and shipping terms (FOB/CIF) are arranged directly for commercial wholesale orders through our account managers. Email us for a freight quote.
Is there a minimum order quantity?
Minimum order quantities depend on the product line and order type. Our account managers will confirm the details in your quotation.
Still have a question? Contact our team and we'll be happy to help.